Privacy Policy
At Behzadi Boutique, we respect your privacy and are committed to protecting the personal information you share with us when using our website, contacting our team, placing an order, booking an appointment, or submitting an inquiry.
This Privacy Policy explains how we collect, use, store, and protect your information.
1. Who We Are
Behzadi Boutique is an independent luxury watch boutique based in Dubai, United Arab Emirates.
Business name: Behzadi Boutique
Address: M Floor, The Ritz-Carlton Hotel DIFC, Dubai, United Arab Emirates
Email: info@behzadiboutique.ae
Phone / WhatsApp: +971 55 273 0000
2. Information We Collect
We may collect personal information when you interact with our website or contact our team, including:
Your name
Email address
Phone number
WhatsApp number
Billing and delivery details
Order details
Product inquiries
Appointment requests
Messages you send to our team
Website usage data, such as pages visited, device type, browser type, and general location data
We may also collect information through cookies, analytics tools, advertising tools, and similar technologies.
3. How We Use Your Information
We use your information to:
Respond to your inquiries
Process and manage orders
Arrange delivery or boutique appointments
Provide customer support
Review product, return, exchange, or assistance requests
Improve our website and customer experience
Prevent fraud, misuse, or unauthorized transactions
Send service-related updates
Run analytics and advertising campaigns
Comply with legal, accounting, or regulatory obligations
We do not sell your personal information.
4. Orders, Payments, and Security
When you place an order or make a payment, payment details may be processed by secure third-party payment providers. Behzadi Boutique does not store full payment card details on its own website servers.
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.
5. Sharing Information With Third Parties
We may share limited personal information with trusted service providers where necessary, such as:
Payment processors
Delivery and logistics providers
Website hosting and maintenance providers
Analytics and advertising platforms
Customer support tools
Legal, accounting, or compliance advisors
Government or regulatory authorities where required by law
These parties are only provided with the information necessary to perform their services.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website performance, understand visitor behavior, remember preferences, and support advertising or analytics.
You can manage or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
7. Marketing Communications
If you contact us, submit an inquiry, or opt in to receive updates, we may use your contact details to send relevant messages about products, appointments, services, or boutique updates.
You can request to stop receiving marketing communications at any time by contacting us.
8. Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order management, customer service, legal, accounting, fraud prevention, and compliance requirements.
When information is no longer required, we will delete it or securely anonymize it where possible.
9. Your Rights
Subject to applicable laws, you may request to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to certain types of processing
Withdraw consent where processing is based on consent
Ask how your personal information is used or shared
To make a privacy request, please contact us using the details below.
10. International Data Transfers
Some service providers we use may process data outside the United Arab Emirates. Where this happens, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy requirements.
11. External Links
Our website may contain links to third-party websites, including social media platforms or external services. We are not responsible for the privacy practices, content, or security of those websites.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business operations. The latest version will always be available on this page.
13. Contact Us
For any privacy-related questions or requests, please contact us:
Behzadi Boutique
M Floor, The Ritz-Carlton Hotel DIFC, Dubai, United Arab Emirates
Email: info@behzadiboutique.ae
Phone / WhatsApp: +971 55 273 0000
